eSIM Reunion

FAQs

• Can I Buy eSIM in Reunion?

  You can buy an eSIM for Reunion from Voye Global’s website or app. For a hassle-free experience, it’s best to get your eSIM online before you travel. With instant activation and no need to visit a store, you can stay connected as soon as you land—no queues, no physical SIM swaps, just seamless connectivity across Reunion!

• Which Devices Support Voye Global’s eSIM?

  Voye Global eSIM is compatible with advanced smartphones, tablets, and Smart Connect Devices from popular brands like Apple, Samsung, and Google. Verification can be found through device specifications or on the website – HERE

• Is Customer Support Available for Voye Global’s eSIM?

  Voye Global offers 24/7 multilingual customer support, assisting with eSIM setup, connectivity issues, and any questions about your plan, ensuring a smooth travel experience. You can contact our support through WhatsApp, Mail, live chat, or by filling out the Contact Us form, so we can help you with your query. 

• When Do the Data Limits Exhaust with the Reunion eSIM plan?

  The data limits depend on the specific plan you select with Voye Global. Plans typically come with a set amount of data. Once 80% is exhausted, you’ll receive an email. If extra data is required, you can choose a suitable plan, and make the payment. Additional QR scanning is not required for additional data purchases.

• How do I activate eSIM Reunion once I purchase it?

  Your plan will be activated by you when you reach your destination and activate your eSIM and not before that. After your first purchase, we add a complimentary 100MB plan to your account to check that everything works already in your home country. There is no extra cost to check your connection. Your plan isn’t activated while using the complimentary 100MB plan.

  A comprehensive guide for Android users can be found here.

  A comprehensive guide for IOS users can be found here.

• How do I verify if eSIM Reunion is working correctly before I travel?

  To ensure eSIM Reunion is working properly, use the complimentary 100MB plan provided upon purchase. This allows you to test the connection in your home country before activating the main plan upon arrival at the Reunion.

  A comprehensive guide for Android users can be found here.

  A comprehensive guide for IOS users can be found here.

• How Do I Manage my Usage Abroad?

  Here are some useful tips for proper usage to utilize your eSIM data at its best:

  1. We suggest turning your wifi ON when you are at the hotel, a restaurant, or anywhere with a stable wi-fi connection.

  2. If you are using “heavy” apps such as Waze or Instagram, we recommend turning them off when not used.

  3. You can turn off “Automatic Media Download” in apps such as WhatsApp and Snapchat.

  Please note:

  To prevent extensive usage so your purchased plan doesn’t end too soon, we recommend iPhone users to disable settings that are connected to approving your device to make updates and backups without Wi-Fi.

  Please follow the instructions below:

  1. Go to “Settings” > “Cellular”.

  2. Make sure the below options are disabled:

  Wi-Fi Assist, iCloud Drive, and iCloud Backup.

• Will my Physical SIM card still work with eSIM in the Reunion?

  Yes, your physical SIM card will still work alongside the eSIM in Reunion, as long as your device supports dual SIM functionality. This allows you to use both your physical SIM and eSIM simultaneously, making it easy to stay connected while traveling.

• Will my Saint-Denis eSIM work across the Reunion, including Cilaos and Le Tampon?

  Yes, Reunion eSIM will work across – Saint-Denis, Cilaos, and Le Tampon. Our eSIMs connect with the local networks to provide you with high-speed internet, anywhere and everywhere you go. So, you can enjoy seamless browsing, effortless navigation, and uninterrupted communication throughout your journey.